Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pkr47 ("we", "us", "our", "Platform") collects, processes, stores, shares and protects personal data relating to users ("you", "your") of the pkr47 website at pkr47.cam and any associated mobile applications or services.

pkr47 is an English-language online gaming information and platform website targeting adult users primarily based in Pakistan. We take the privacy of our users seriously and are committed to handling personal data in a transparent, lawful and proportionate manner consistent with the data protection framework applicable to our licensing jurisdiction.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy. By registering for an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, residential address, IP address and payment details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure or destruction.
• "Data Controller" means pkr47, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of pkr47 under a contractual data processing agreement.
• "KYC" means Know Your Customer — the identity and address verification process required for regulatory compliance.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Cookie" means a small text file placed on your device by the Platform to store session and preference information.
• "Special Category Data" means data revealing racial or ethnic origin, political opinions, religious beliefs, health, or biometric data, which is subject to heightened protection.

Data We Collect

pkr47 collects personal data from you directly (when you provide it during registration or account use), automatically (via cookies and device data) and from third parties (such as KYC verification providers and payment processors). The categories of data we collect include:

pkr47 does not intentionally collect Special Category Data. If you disclose health-related information in the context of a responsible gambling request (for example, when seeking self-exclusion), that information is processed solely for the purpose of applying the requested safeguard and is handled with heightened care.

Legal Basis for Processing

pkr47 processes personal data only where a lawful basis exists under applicable data protection law. The primary legal bases we rely on are:

• Contract Performance: Processing necessary to register your account, manage your balance, process deposits and withdrawals, and deliver the gaming services you have contracted with us to receive.
• Legal Obligation: Processing required to comply with applicable regulatory requirements, including Anti-Money Laundering (AML) obligations, KYC verification, record-keeping requirements imposed by the operator's licensing authority, and fraud prevention obligations.
• Legitimate Interests: Processing necessary for pkr47's legitimate business interests, including fraud detection, network security, responsible gambling monitoring and internal analytics, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where we rely on consent — for example, for non-essential cookies or direct marketing communications — you may withdraw that consent at any time without detriment to your account status.

How We Use Your Data

pkr47 uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your account, authenticating your identity at login, processing deposits and withdrawals, and managing your gaming history.
• KYC & Compliance: Verifying your identity and age, complying with AML and counter-terrorist financing obligations, and reporting to regulators or law enforcement where legally required.
• Customer Support: Responding to your queries, complaints and requests submitted via Live Chat or email ([email protected]).
• Responsible Gambling: Monitoring account activity for signs of problem gambling behaviour, applying self-exclusion or cooling-off requests, and delivering responsible gambling notifications.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised account access, money-laundering and other prohibited conduct described in our Terms & Conditions.
• Platform Improvement: Analysing usage patterns, testing new features and improving Platform performance, UX and content quality.
• Marketing Communications: Sending you promotional offers, bonus notifications and news about pkr47 — only where you have opted in and subject to your ongoing right to unsubscribe at any time.
• Legal Claims: Establishing, exercising or defending legal claims in the event of a dispute.

pkr47 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except as required to perform real-time fraud and AML screening which is a mandatory regulatory requirement. You may request human review of any such decision by contacting the support team.

Data Sharing & Third-Party Transfers

pkr47 does not sell, rent or trade your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary:

• KYC & Identity Verification Providers: Third-party identity verification services that process your identity documents and biometric data to fulfil our AML and age-verification obligations.
• Payment Processors: Payment service providers who process your deposits and withdrawals. For contextual familiarity to Pakistani users, these may include providers operating in Pakistan's digital payments ecosystem. None of these providers are affiliated with or endorse pkr47's gaming activities. Data shared is limited to what is required to complete the transaction.
• Customer Support Platforms: Third-party live chat and ticketing platforms used to manage customer support communications.
• Analytics Providers: Aggregated and anonymised usage data may be shared with analytics platforms to support Platform performance monitoring. No individually identifiable data is shared for this purpose.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order or regulatory instruction, pkr47 will disclose personal data to competent authorities.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors engaged by pkr47 are bound by data processing agreements requiring them to process your data only on pkr47's documented instructions and to maintain appropriate security measures.

Retention Periods

pkr47 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal and regulatory retention obligations. Our standard retention schedule is as follows:

At the end of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data is no longer personal data and may be retained for statistical analysis.

Cookies & Tracking Technologies

pkr47 uses cookies, pixel tags, local storage and similar technologies on the Platform. These serve the following purposes:

• Essential Cookies: Required for the Platform to function correctly — for example, maintaining your login session, remembering your language preference and enabling secure transactions. These cannot be disabled without significantly impairing your ability to use the Platform.
• Performance & Analytics Cookies: Used to understand how users interact with the Platform, identify popular content and diagnose technical issues. Data collected is aggregated and does not directly identify individual users.
• Functional Cookies: Used to remember preferences you set — such as display settings or notification preferences — so you do not need to re-enter them each visit.
• Marketing & Targeting Cookies: Used, with your consent, to deliver relevant promotions and measure the effectiveness of marketing communications.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Where consent is required for non-essential cookies, you may withdraw it at any time without affecting the lawfulness of prior processing based on that consent.

Data Security

pkr47 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, destruction or alteration. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for personal data stored at rest on our servers;
• Role-based access controls limiting access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for internal administrative access to personal data systems;
• Staff training on data protection obligations and information security best practices;
• Incident response procedures for detecting, reporting and responding to personal data breaches.

Despite these measures, no internet transmission or electronic storage system is entirely secure. You use the Platform and transmit data to us at your own risk. If you suspect that your account has been compromised, you must notify the pkr47 support team immediately so that appropriate action can be taken.

Your Data Rights

Subject to applicable data protection law and regulatory limitations, you have the following rights in respect of your personal data held by pkr47:

• Right of Access: You may request a copy of the personal data pkr47 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held about you. Some corrections can be made directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that we may be required to retain certain data for regulatory purposes (see Section 7) which will limit the scope of erasure in some cases.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, where you contest its accuracy or have objected to processing pending verification of our legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You may object at any time to processing of your personal data where pkr47 relies on legitimate interests as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time via account settings or by contacting support. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the pkr47 support team via Live Chat or by emailing [email protected] (plain text — not a clickable link). We will acknowledge your request within 5 business days and aim to provide a full response within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 60 days, in which case we will notify you accordingly.

Minors & Age Gating

The pkr47 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator's licensing jurisdiction. pkr47 does not knowingly collect or process personal data relating to individuals under the applicable minimum age.

During registration, users are required to confirm that they meet the minimum age requirement. KYC verification, which includes date-of-birth verification against a government-issued identity document, is required before any withdrawal can be processed. Where pkr47 has reasonable grounds to believe that a registered user is under the applicable minimum age, the account will be suspended immediately and any deposits returned pending identity verification.

If you believe that a minor has registered for a pkr47 account, please notify us immediately via Live Chat or at [email protected] (plain text only — not a clickable link). We will investigate and take prompt action.

International Data Transfers

pkr47 is operated by an entity incorporated in the operator's licensing jurisdiction, which may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries outside Pakistan. pkr47 takes steps to ensure that any international transfer of personal data is subject to appropriate safeguards, which may include:

• Standard Contractual Clauses or equivalent contractual mechanisms with the receiving entity;
• Adequacy assessments where the receiving country's data protection framework is considered equivalent;
• Binding corporate rules where applicable within a corporate group.

By using the pkr47 Platform, you acknowledge that your personal data will be transferred and processed in jurisdictions that may have data protection laws different from those in Pakistan. Where such transfers occur, pkr47 ensures that a lawful transfer mechanism is in place and that your data is protected to a standard equivalent to that described in this Policy.

Policy Amendments

pkr47 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices or business operations. Where material changes are made to this Policy, we will notify registered users by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this page will be revised whenever this Policy is updated. We recommend that you review this Policy periodically to remain informed about how we protect your personal data. Your continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgment of the changes.

Contact & Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or the way pkr47 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly from your account dashboard — the fastest way to reach our team for privacy-related queries.
• Email: [email protected] — displayed as plain text only; this address is not a clickable link. Please use the subject line "Privacy Request" to help us route your query promptly.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant supervisory authority in the operator's licensing jurisdiction. We will provide details of the applicable supervisory authority upon request.